Shoaib Manzoor

Customer ID: K1180958221

I have been a loyal Hetzner customer since 2022 and have always paid my invoices on time. During the past four years, I have trusted Hetzner with my business infrastructure and hosted multiple production servers without any payment issues.

On 31 July 2026, I unexpectedly received an email informing me that my entire account and all of my services would be cancelled effective 31 August 2026. The only explanation given was that the cancellation was in accordance with the Terms and Conditions. No specific reason, evidence, or policy violation was ever shared with me.

I contacted support multiple times and requested a review of my case. I also cooperated fully by removing my email address from a client's Hetzner account after I believed this might have been a concern. Despite my efforts and willingness to comply with any requirements, I was simply informed that the decision was final and could not be appealed.

What disappoints me most is the lack of transparency. As a customer who has been with Hetzner since 2022 and has consistently paid invoices on time, I expected a clear explanation or at least an opportunity to resolve any issue before such a serious decision was made.

This cancellation has affected not only my business but also my clients, whose services depend on these servers.

Hetzner's infrastructure has generally been reliable, but customer service and account management in situations like this have been very disappointing. Long-term customers deserve better communication, greater transparency, and a fair opportunity to address any concerns before their entire account is terminated.

Unfortunately, based on my experience, I can no longer recommend Hetzner to businesses that depend on long-term stability and customer support.

I had a very disappointing experience with AlexHost.

Before purchasing my VPS, I specifically asked their sales team whether their servers were DMCA ignored. They confirmed that they were, so I decided to purchase the service.

However, within about an hour of activation, my VPS was suspended because of a single Netcraft abuse report.

I immediately contacted Netcraft and reported that the incident was incorrect. After investigating, Netcraft:

Confirmed the URL was non-malicious.
Asked recipients to ignore the previous removal request.
Officially rebuilt the incident report and removed my server IP from it.

I provided all of this evidence to AlexHost.

Despite that, AlexHost still refused to refund my payment. They continued to send the same template responses and kept referring to their Acceptable Use Policy, even after the Netcraft report had been corrected and my IP had been removed from the incident.

What disappointed me most was not the suspension itself—mistakes can happen. It was the way the situation was handled afterwards. Even after the third-party organization corrected the report, AlexHost refused to reconsider their decision or provide a refund.

Based on my personal experience, if you're looking for a hosting provider that carefully reviews abuse reports and treats customers fairly when mistakes are corrected, my experience with AlexHost was not positive. I hope they improve their customer support and dispute resolution process in the future.

Sav.com has suspended 93 of my domains, and my friend's 600+ domains have also been suspended. I don't know how many other people's domains have been suspended. There has been no abuse report or any abuse details provided. They have destroyed our entire business.

They have locked my account, and when I try to log in again, it prompts me to sign up again. I will talk to ICANN and file a legal case against them. My domain is my property, and without any abuse, they have changed the nameservers of all domains. This is nonsense.

Previously, one.com used to do this kind of thing, and now Sav.com has also started doing it.