I am extremely disappointed and upset by my experience with Tessa’s Bayside, and I feel compelled to warn other customers before they spend their hard-earned money.
Tessa’s Bayside presents itself as a Melbourne-based business, which gave me confidence that I was purchasing from an Australian retailer.
However, what customers should be aware of is that the company provided me with a return address in CHINA, not Melbourne!
This was an extremely unpleasant surprise. I believe customers deserve to know this information before making a purchase, particularly when they may be expected to pay international postage to return unsatisfactory goods.
I spent AUD $500 on products that, in my opinion, were of shockingly poor quality and nothing like the standard advertised on their website.
Despite repeatedly explaining my disappointment and offering to return every item unused, the company continues to insist that I either accept store credit or pay for international return shipping myself.
Why should I have to pay additional international postage to return products that I believe were misrepresented?
What makes this experience even more upsetting is the company's repeated refusal to address my concerns fairly. Instead, I continue receiving the same two options, with no meaningful attempt to acknowledge the disappointment and inconvenience caused.
I have now referred this matter to my bank for a formal dispute.
PLEASE THINK VERY CAREFULLY BEFORE PURCHASING FROM TESSA’S BAYSIDE.

Do not assume that because a company advertises itself as Melbourne-based, your purchases and returns will necessarily be handled within Australia.
I sincerely wish I had known all this before placing my order.

I would never purchase from this company again, and I hope sharing my experience saves other customers from the same frustration, disappointment and financial stress.