I bought a T shirt from this company it was too small
I contacted them immediately to say that the size was no good They responded by saying I could keep the tshirt and reorder in a bigger size of which they wanted me to pay £8 I replied explaining thus was the biggest size in this style
I asked them for the return details as I wanted my money back
They took a while to respond again asking me to explain why I wanted a refund
I replied yet again with the same information
I expressed I would like my money back
After contacting them again their reply said
Before we proceed with a return I want to be completely transparent with you so you can make an informed decision
Our local fulfilment warehouse is not equipped to process customer returns For this reason returns are handled through our designated return facility in ASIA This may involve additional transit time
They wanted me to choose another tshirt free of charge which I already said I preferred the tshirt I bought and it was not available in a larger size
They have told me if I want a financial resolution They will offer me. 15% cashback refund ??
Their words
It is a simple and immediate way to give you compensation without the burden of international return
Both solutions allow you to bypass the overseas shipping fees customs paperwork Long transit timelines and inspection delays entirely
When I purchased this tshirt it says on the website Returns are easy

I would avoid this company as I think they are scammers
The quality isn’t the best either
All I wanted was to return the top and receive a full refund
Sadly after 8 attempts of emailing them I am no further forward