Thank you for your honest feedback. We're sorry to hear that the shoes did not meet your expectations. 😔

Regarding the stiffness you mentioned, our shoes feature a thin sole designed to provide a closer-to-barefoot experience, which allows you to feel the ground more directly. This can feel firm at first, especially if you're used to traditional cushioned shoes. We recommend giving them some time to break in and letting your feet gradually adapt.

That said, we understand that this style may not be for everyone. We noticed from our records that our customer service team has already sent you a return/exchange guide. Please follow the instructions provided, and we will be happy to process a return or exchange for you.

If you encounter any issues or have further questions, please don't hesitate to reach out. We're here to help! 🙏