Used trivago for a hotel room booking and was redirected to a company called LogiTravel for the payment.
Turns out the room booking didnt exist when I arrived at the hotel.
So I had to book alternative accomodation and asked Trivago and LogiTravel for a refund. Logi Travel took approx 40 days to reply to my request, until I sent a letter before court action to their Company registered address. Then they offered a refund and said it would be back on the payment method I used for the booking. Another 14days later and still no refund. If TRIVAGO are to use fake companies like LogiTravel then it makes them as a search engine worthless. Trivago have not helped me one bit in terms of getting a refund. They just redirect me to LogiTravel who are clearly just a scam company who take money for fake bookings. DO NOT USE TRIVAGO!