I purchased a NT510 Elite scanner and the software for my Kia. the software will not upload onto the scanner. The emails i received from them appears to be AI generated and there is no way of speaking to someone via telephone. I just wasted over 250 dollars on a scanner that I can’t use. They are of no help when I emailed them. I would never by another product from them again.

Follow-up: I manager from the company to over my case and I was able to finally upload my vehicle to the scanner. I tried it out and it works. Thank you Eric for your help