I bought a mulled wine warmer from Expondo about 2.5 years ago, and it unexpectedly broke down. The device no longer heats up or keeps the liquid warm.

I assumed the issue would be covered by the warranty, but Expondo informed me that the warranty did not apply to the product. I was also willing to resolve the matter amicably by purchasing a similar replacement product at a discounted price, but Expondo was not even willing to offer this option.

The situation changed, however, when I found an older video published by Expondo before I made my purchase. In the video, the same product is clearly stated to have a three-year warranty. This raises a serious question as to why Expondo is now denying warranty coverage when the product appears to have been covered by a three-year warranty at the time of purchase.

I find Expondo’s warranty practices very unclear. Despite my request, Expondo has also failed to provide a written explanation as to why the failure of a product only 2.5 years old would not be covered by its statutory liability under consumer protection law.

I expected better customer service and, above all, a properly justified solution. Based on this experience, I cannot recommend Expondo’s products.

If you are considering buying from Expondo, I strongly recommend checking the warranty terms carefully and keeping evidence of the warranty conditions that applied at the time of purchase.