I have been contacting Rathwood for over 3 weeks about our garden furniture we purchased 3 yrs ago .. this is out third summer using the set which in Ireland means it’s been used for approximately 2mnths of the year and then stored inside for the rest of the year well protected . However this summer it’s like the whole rattan has fallen apart the whole table has cracked in different places and my husband sat on the sofa it literally snapped all along the frame !! This set was expensive and well looked after . We have sent emails with pictures and surprise suprise no reply spoke to Reine and Diana about it when I finally got through to customer services which is also a nitemare. What I can see is these girls have to deal with all the crap their supervisors don’t want to deal with and nothing will ever be done . Stay away from this company I’m sorry we ever bought from them considering all the lovely Irish companies that can supply better quality products !!!