I wanted to end my subscription at the same time the tire was flat. When you have a flat tire with Swapfiets, they come to the house and take the bike, leaving you with a replacement. As they were coming to my house anyway, I asked why they then can't just take it and the end the subscription. Luc, the customer service rep, seemed annoyed by this. I said fine, pick up bike. He then went on to use incredibly condescending language and told me this "isn't going to work" and wished me a good day, essentially shutting the conversation. I've had a subscription with this company for over two years which is over £500. It seems customer service is not something they are particularly fussed about.

Regarding the bikes, they are incredibly heavy. The only plus is, they are delivered to you in such a beat up state, you feel safe leaving them. Scratched, dints, torn lock coverings and rust are all standard for Swapfiets.

When you go to end the subscription, be warned you will be met with rude, condescending customer service. I asked for the complaints email but I fear it is the same guy, Luc, who mans this also.

Avoid.