I was a Happn user for more than three years, and I can honestly say this has been one of the worst customer service experiences I've ever had with any company.

The app itself has long-standing problems. It repeatedly showed me people I had already dismissed, resurfaced profiles I had already declined, and even placed people into my chats without my approval. I reported these and other bugs multiple times over the years, yet nothing ever seemed to get fixed.

My second concern is security. Throughout my time on the platform, I encountered numerous fake profiles and obvious catfish accounts. I reported them because I wanted to help make the community safer. Despite those reports, the problem persisted.

The final straw was when Happn suddenly blocked my account without warning.

When I contacted customer support, I wasn't told what I had actually done. Instead, I received a generic template listing possible reasons accounts might be suspended, including fake photos, false information, scams, explicit content, inappropriate behavior, and more.

Not one of those reasons applied to me.

Every photo on my profile was an original photo of me. My profile information was truthful. I wasn't promoting anything, running multiple accounts, or violating their Terms of Use.

I replied point by point, explaining why none of the listed reasons applied and repeatedly asked a simple question:

What specific policy did I violate?

No one would answer.

Instead, after multiple emails, Happn changed its explanation. First I was told my account violated the Terms of Use. Then I was told it was suspended as a "preventive security measure." Shortly afterward, I was informed that my account had been permanently deleted and could never be recovered.

Still no explanation.

Still no evidence.

Still no investigation.

Still no meaningful appeal.

The most frustrating part wasn't losing my account. It was the complete lack of transparency and accountability. If you're going to permanently delete someone's account, you should at least be able to explain why and identify the specific rule that was violated.

Trust is the foundation of every dating app. Users are expected to trust the people they're matched with, trust the platform to address fake accounts, and trust customer support to investigate problems fairly.

Unfortunately, my experience was the exact opposite.

I can forgive software bugs.

I can forgive honest mistakes.

What I cannot forgive is a company that refuses to explain its decisions, refuses to investigate legitimate concerns, and permanently deletes a customer's account without providing any evidence of wrongdoing.

After three years, I can no longer recommend Happn.