This company makes nonsensical scripts or generic statements that have nothing to do with what you are asking about. My account was frozen last year over Bots from a third party marketer as most can't deliver or produce organic streams. When I went to ask about my end of terms contract they replied with a host of offences accusations other than the bots I received. This is complete lies and false. They apologize then they delivery a load of actuations as below.

sound on.global
We sincerely apologize for the inconvenience caused and understand your concern regarding the management of your Sound On account. After a thorough review, we must inform you with full transparency that due to repeated violations of the Sound On Terms of Service, your account has been permanently frozen.
As a result, all of your previous releases are being taken down, and any associated royalties will be held. The violations detected include, but are not limited to:
Misrepresentation of user content as original work.
Use of copyrighted content without authorization.
Evidence of fraudulent activity, including artificial streaming to inflate play counts.
Fraudulent creation of Sound On video content, including spam.
Use of the same ID across multiple accounts.
It is important to clarify that we cannot make changes to the Spotify profile name, as this management depends directly on the platform.
We understand this situation may be difficult and apologize for any inconvenience it may cause. Our team is here to support you and ensure the process is as clear and straightforward as possible.

We truly appreciate your understanding and cooperation, reaffirming our commitment to supporting you with transparency, dedication, and care.

Sincerely,
Ximena