Hey Wylsee,

We're really sorry you've had such a frustrating experience. We completely understand why you'd be upset, and that's definitely not the experience we want anyone to have.

Could you please contact us directly at info@just-vapes.com and send through any details you have, such as your order number, the email address you used, or your payment confirmation? We'll look into it straight away and do everything we can to sort it out for you.

If it turns out you've been affected by a fake website using our name, we'll help you further and make sure you're looked after, including compensation where appropriate. We just need a few more details so we can trace everything properly.

We'll do our best to get this resolved for you as quickly as possible.