Filing/submitting a claim to Desjardin is worse than having a 5 root canals. Im so pissed at Desjardins beyond words that I wont bother to get into details. That's how bad Desjardin my experience was with them. The only thing I can care to share is this: My intended claim was for a property loss due to frozen pipes that burst and caused water leaks in the washroom and laundry areas but they want me to take pictureS of the house from the outside! They also wanted me to hire a contractor to inspect the house and write a report on the cause of property damage. Why would I hire and pay a contractor when i have pictures showing burst water pipes, EVEN A 3RD GRADER CAN UNDERSTAN. HELLO !!! AND DIDNT I SAY THE PIPES FROZE THAT CAUSED THE PIPES TO BURST, THAT CAUSED WATER LEAKS, THEREBY CAUSING PROPERTY DAMAGE ???? !!!! AND THEY WANT ME TO GO OUTSIDE AND TAKE PICTURES OF THE HOUSE. BUNCH OF CLOWNS