My experience with TD Bank’s handling of a short sale and loan modification has been extremely frustrating and disappointing. For over seven months, the bank has failed to provide clear communication, consistent updates, or transparency regarding the status of the account.
Throughout the process, we received conflicting information, experienced long periods with no response, and were repeatedly left waiting without any clear direction. Because of TD Bank’s delays and lack of communication, the seller lost two qualified buyers who were unwilling to continue waiting for the bank to respond.
Meanwhile, the seller’s credit continues to be negatively affected each month, while the outstanding debt grows due to accumulating interest. A short sale is already a stressful and financially difficult process, and TD Bank’s mishandling has made the situation significantly worse.
Clients deserve honest communication, timely decisions, and accurate information—especially when their credit, finances, and ability to sell their home are at risk. Based on this experience, I would not recommend TD Bank for anyone dealing with a loan modification or short sale.