I was charged for an annual renewal even though I hadn't used Descript since 2023. As soon as I noticed the charge, I contacted support and provided all the information they requested, expecting my case to be reviewed fairly.

Instead, after asking for details and making me go through the process, they simply replied with a generic copy-and-paste message quoting their refund policy. There was no real consideration of the fact that my account had been inactive for years or any willingness to make a reasonable exception.

Good customer service isn't about hiding behind policies—it's about treating customers like people. This experience left me feeling that customer loyalty and fairness don't matter.

Very disappointing. I won't be using or recommending this service.