Promised 1-day delivery, but my order hasn't even shipped after 6 days(now 15 days and order still not shipped). Customer service is shocking. First call, the agent refused to talk and told me to use WhatsApp, where I was immediately ghosted. Second call, I waited 20 minutes only for the agent to say "bye" and hang up on me when I explained the issue. Problem still completely unresolved. Highly frustrating and disappointing experience.
Update: In response to Haibu’s reply, I would like to clarify that their response does not accurately reflect what happened.
I contacted customer service because my order was advertised with 1-day delivery, yet after 6 days it had not even been shipped. It has now been 15 days, and the order has still not been shipped.
I clearly explained that there was one main product in the order and that it was the primary reason for placing the entire order. I repeatedly asked for either a delivery date for that product or at least an indication of the expected delay. I did not receive either. The only option offered was to send the other items without the main product, which I had already explained was not helpful.

Regarding the accusation of being disrespectful or impolite: asking the same question multiple times after receiving no answer is not intended as disrespectful; it is a consequence of not getting a resolution and is an understandably frustrating experience for the customer. The WhatsApp chat stopped replying after the initial message, which is why I had to call again. On the second call, after a long wait, the conversation was ended while my question remained unanswered. From a customer perspective, being left without a response and then having a call terminated does not reflect the level of customer service a customer should expect.

My review reflects exactly that experience: a delayed order, no shipment even after several days, a poor customer service experience, and no clear answer about when the main product would be delivered. Instead of suggesting that the customer was the problem, it would have been better to acknowledge the service issues, take accountability, and focus on addressing the actual concern raised. This is the level of service I would reasonably expect from any decent company.

I have provided my side of the experience clearly and factually. I do not wish to continue going back and forth through review replies, but I do want to ensure that my experience is accurately represented for other customers reading this.