I received my products very quickly and in good order. It would have been nice to receive a couple of samples with my order or travel size items of the ones I purchased, but did not. Another nice to h... See more
Company replied
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See what reviewers are saying
I’ve placed multiple orders and I am very pleased with how quickly they deliver the product. As for the product itself, it’s exactly as described. However, I encountered one issue with my last order... See more
I was very happy again with the many products I could choose from, the easy navigation, and Haibu's excellent service. I particularly like the choice given for a delivery date - this week, next week a... See more
Company replied
Very convenient service website works well. Just wish i could change the language on the app. I can only do that on website and also lots off products are not available. But love this website. When yo... See more
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Company details
About Haibu
Written by the company
Over ons
Wij zijn dé groothandel voor hair- & beauty professionals. Wij zorgen er graag voor dat jij als professional alles in huis hebt om jouw klanten zo goed mogelijk te helpen. En als we zeggen dat je er alles vindt, dan bedoelen we ook álles.
Je vindt er bekende merken zoals L'Oréal, Schwarzkopf en Goldwell, maar ook exclusievere merken zoals Mediceuticals, Shu Uemura, Alterna, SLA Paris, Kevin Murphy en Elleure. Scherpe prijzen en meestal dezelfde dag nog verzonden. Dus heb je vandaag het laatste beetje shampoo gebruikt terwijl je toch écht dacht dat je nog een fles op voorraad had? Geen zorgen, bestel dan vóór 23:59 uur en je hebt het de volgende dag in huis.
Wij bieden jou een razendsnelle en betrouwbare levering en een ruim assortiment met meer dan 200 merken. En dat allemaal voor de scherpste prijs! Haibu is er voor jou: de professional in het kappersvak die geniet van iedere dag in de salon.
Snel en gemakkelijk
Bij Haibu streven wij ernaar om alles zo snel en gemakkelijk mogelijk voor jou te regelen! Zo zorgen wij ervoor dat er dagelijks nieuwe kappersproducten aan ons haar en beauty assortiment worden toegevoegd, dat deze zijn voorzien van uitgebreide product informatie en altijd een scherpe prijs hebben!
shop nu!Contact info
Batterij 7, 7141 JL, Groenlo, Netherlands
- +31 (0)545-721091
- info@haibu.nl
- haibu.nl
Haibu APP
4.6
Excellent
64K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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very satisfied with the product
August 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Haibu
Bedankt voor het plaatsen van je positieve review!
We zijn blij om te horen dat je je bestelling op tijd hebt ontvangen en tevreden bent met de snelle levering, verpakking en het product. We blijven ons best doen om een uitstekende service te bieden.
We kijken ernaar uit je weer te mogen verwelkomen bij Haibu! Mocht je nog vragen hebben of ergens hulp bij nodig hebben, laat het ons gerust weten.
Met vriendelijke groet,
Team Haibu.
Really good experience.
Really good experience.
The website has a lot of options, good prices and fast delivery.
I'm really happy with it.
August 2, 2026
Reply from Haibu
Bedankt voor je positieve review!
Fijn om te horen dat je tevreden bent met je ontvangen bestelling. We doen ons best om alles snel en naar wens te leveren, en het is fijn te weten dat we aan je verwachtingen hebben voldaan.
We hopen je snel weer te mogen verwelkomen bij Haibu! Mocht je nog vragen hebben of ergens meegeholpen willen worden, laat het ons dan gerust weten.
Met vriendelijke groet,
Team Haibu.
Good customer service
July 24, 2026
Reply from Haibu
Bedankt voor het plaatsen van je positieve review!
We zijn blij om te horen dat je goede hulp hebt ontvangen van onze klantenservice en tevreden bent met de snelle service. We blijven ons best doen om een uitstekende service te bieden.
We kijken ernaar uit je weer te mogen verwelkomen bij Haibu! Mocht je nog vragen hebben of ergens hulp bij nodig hebben, laat het ons gerust weten.
Met vriendelijke groet,
Team Haibu.
Very convenient service website works…
Very convenient service website works well. Just wish i could change the language on the app. I can only do that on website and also lots off products are not available. But love this website. When you find things that are available its easy to add and buy and delivery is really quick.
July 20, 2026
Reply from Haibu
Bedankt voor je positieve review.
Wat fijn om te horen dat je tevreden bent over onze website, het bestelgemak en vooral de snelle levering.
We nemen deze punten zeker mee, want we vinden het belangrijk om onze service en gebruikservaring continu te verbeteren.
We hopen je snel weer te mogen verwelkomen bij Haibu! Mocht je nog vragen hebben of ergens meegeholpen willen worden, aarzel dan niet om contact met ons op te nemen.
Met vriendelijke groet,
Team Haibu.
Professional
July 21, 2026
Reply from Haibu
Beste Igor,
Hartelijk dank voor je mooie review!
Wat fijn om te horen dat alles snel en naar tevredenheid geregeld was. We vinden het belangrijk om onze klanten een vlotte en goede service te bieden, en het doet ons plezier dat je dit zo hebt ervaren. Je vertrouwen en positieve feedback waarderen wij enorm.
Mocht je in de toekomst opnieuw onze hulp nodig hebben, dan staan wij uiteraard graag weer voor je klaar. Nogmaals bedankt voor je mooie woorden!
We zien je graag terug bij Haibu! Mocht je nog vragen hebben of kunnen we je ergens meehelpen, laat het ons dan gerust weten.
Met vriendelijke groet,
Team Haibu.
Top super best Hair shop !!!!!!!
June 11, 2026
Reply from Haibu
Beste Juliette,
Hartelijk dank voor je mooie review!
Wat fijn om te horen dat alles snel en naar tevredenheid geregeld was. We vinden het belangrijk om onze klanten een vlotte en goede service te bieden, en het doet ons plezier dat je dit zo hebt ervaren. Je vertrouwen en positieve feedback waarderen wij enorm. Mocht je in de toekomst opnieuw onze hulp nodig hebben, dan staan wij uiteraard graag weer voor je klaar. Nogmaals bedankt voor je mooie woorden!
We zien je graag terug bij Haibu! Mocht je nog vragen hebben of kunnen we je ergens meehelpen, laat het ons dan gerust weten.
Met vriendelijke groet,
Team Haibu.
Demi is a gem
Demi is a gem , is a super professional and clear customer service with a lot of knowledge of hair products with a super feedback recommendation .
July 20, 2026
Unprompted review
Reply from Haibu
Dear Vargas,
Thank you for posting your positive review!
We’re glad to hear that you received excellent assistance from our customer service team and are satisfied with the prompt service. We’ll continue to do our best to provide outstanding service.
We look forward to welcoming you back to Haibu! If you have any questions or need help with anything, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
Reply from Haibu
Dear Farkhonda,
Thank you for your review. We’re sorry to hear that your order was returned. Of course, we looked into it right away, and it turns out that the address you provided was incorrect. That’s why your package was returned.
When your package arrived at the returns department, an email was sent asking if you would please provide the correct address information so they could resend the package to you. We kindly ask you to reply to this email so that it can be sent to the correct address.
We hope this provides you with some additional information and look forward to serving you again next time.
Best regards,
Team Haibu
Terrible customer service & huge delivery delay
Promised 1-day delivery, but my order hasn't even shipped after 6 days(now 15 days and order still not shipped). Customer service is shocking. First call, the agent refused to talk and told me to use WhatsApp, where I was immediately ghosted. Second call, I waited 20 minutes only for the agent to say "bye" and hang up on me when I explained the issue. Problem still completely unresolved. Highly frustrating and disappointing experience.
Update: In response to Haibu’s reply, I would like to clarify that their response does not accurately reflect what happened.
I contacted customer service because my order was advertised with 1-day delivery, yet after 6 days it had not even been shipped. It has now been 15 days, and the order has still not been shipped.
I clearly explained that there was one main product in the order and that it was the primary reason for placing the entire order. I repeatedly asked for either a delivery date for that product or at least an indication of the expected delay. I did not receive either. The only option offered was to send the other items without the main product, which I had already explained was not helpful.
Regarding the accusation of being disrespectful or impolite: asking the same question multiple times after receiving no answer is not intended as disrespectful; it is a consequence of not getting a resolution and is an understandably frustrating experience for the customer. The WhatsApp chat stopped replying after the initial message, which is why I had to call again. On the second call, after a long wait, the conversation was ended while my question remained unanswered. From a customer perspective, being left without a response and then having a call terminated does not reflect the level of customer service a customer should expect.
My review reflects exactly that experience: a delayed order, no shipment even after several days, a poor customer service experience, and no clear answer about when the main product would be delivered. Instead of suggesting that the customer was the problem, it would have been better to acknowledge the service issues, take accountability, and focus on addressing the actual concern raised. This is the level of service I would reasonably expect from any decent company.
I have provided my side of the experience clearly and factually. I do not wish to continue going back and forth through review replies, but I do want to ensure that my experience is accurately represented for other customers reading this.
July 1, 2026
Unprompted review
Reply from Haibu
Dear Shivani,
Thank you for your review. We’re sorry to hear that you feel you weren’t heard. Of course, we immediately reviewed the situation with you. Our records show that you spoke with customer service, that both representatives offered you a solution, and that you responded in a manner that was not very polite. After several attempts to offer a solution and your continued lack of politeness, the decision was made to end the phone call. Of course, we’re very sorry that you haven’t received your order yet, but we do believe that both the customer and the representative should be treated with respect—and the customer service representative doesn’t have to put up with being insulted. Hopefully, customer service can still help you find a solution.
We look forward to hearing from you.
Reply from Haibu
Dear Yuliia,
Thank you for your positive review!
We’re glad to hear that you’re satisfied with the order you received. We do our best to deliver everything quickly and to your satisfaction, and it’s nice to know that we’ve met your expectations.
We hope to welcome you back to Haibu soon! If you have any questions or need assistance with anything, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
PERFECT PRODUCTS AND SERVICE
Good products, perfectpacking, fast delivery! Super well done
June 16, 2026
Reply from Haibu
Dear Consuelo,
Thank you for your positive review!
We’re glad to hear that you’re satisfied with your order. We do our best to deliver everything quickly and to your satisfaction, and it’s nice to know that we’ve met your expectations.
We hope to welcome you back to Haibu soon! If you have any questions or need any help, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
Order delivered to home stead of afhaal punt.
My order was quickly shipped, well packages and in good condition. However, at sending details I requested package to be sent to afhaal point, which was at De Winter. Instead the order was delivered to my house, but I was not at home. Next day, it was again delivered to my home. What sense does it make to give the delivery choice at an afhaal point if it’s delivered to your house?
June 8, 2026
Reply from Haibu
Dear,
Thank you for your review. We’re sorry to hear there’s been some confusion regarding your delivery. Of course, we looked into it right away. It turns out that they tried to deliver your package to the selected pickup location (twice). Unfortunately, that pickup location was full, so they decided to deliver your package to a different pickup location. We apologize for any confusion this may have caused.
We hope this provides you with some additional information and that we’ll see you again next time.
Best regards,
Team Haibu
Supersnelle levering!
June 4, 2026
Reply from Haibu
Beste Lonneke,
Bedankt voor je positieve review!
Fijn om te horen dat je tevreden bent met je ontvangen bestelling. We doen ons best om alles snel en naar wens te leveren, en het is fijn te weten dat we aan je verwachtingen hebben voldaan.
We hopen je snel weer te mogen verwelkomen bij Haibu! Mocht je nog vragen hebben of ergens meegeholpen willen worden, laat het ons dan gerust weten.
Met vriendelijke groet,
Team Haibu.
Reply from Haibu
Beste Zuzanna,
Bedankt voor het plaatsen van je positieve review!
We zijn blij om te horen dat je onze snelle en betrouwbare service waardeert. We blijven ons best doen om uitstekende service te bieden. We zien je graag terug bij Haibu!
Mocht je nog vragen hebben of kunnen we je ergens meehelpen, laat het ons dan gerust weten.
Met vriendelijke groet,
Team Haibu.
Reliable company
May 26, 2026
Reply from Haibu
Dear Eva Maria,
Thank you for posting your positive review!
We’re glad to hear that you appreciate our fast and reliable service. We’ll continue to do our best to provide excellent service. We look forward to seeing you again at Haibu!
If you have any questions or if there’s anything we can help you with, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
Reply from Haibu
Dear Olha,
Thank you for posting your positive review!
We’re glad to hear that you appreciate our fast and reliable service. We’ll continue to do our best to provide excellent service. We look forward to seeing you again at Haibu!
If you have any questions or if there’s anything we can help you with, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
Very satisfied with every delivery.
May 21, 2026
Reply from Haibu
Dear Sara,
Thank you for posting your positive review!
We’re glad to hear that you appreciate our fast and reliable service. We’ll continue to do our best to provide excellent service. We look forward to seeing you again at Haibu!
If you have any questions or if there’s anything we can help you with, please don’t hesitate to let us know.
Best regards,
The Haibu Team.
Reply from Haibu
Dear Aleksandra,
Thank you for posting your positive review!
We’re glad to hear that you appreciate our fast and reliable service. We’ll continue to do our best to provide excellent service. We look forward to seeing you again at Haibu!
If you have any questions or need any help, please don’t hesitate to let us know.
Best regards,
Team Haibu.
Reply from Haibu
Dear Olga,
Thank you for posting your positive review!
We’re glad to hear that you’re satisfied with the fast delivery. We’ll continue to do our best to provide excellent service.
We look forward to welcoming you back to Haibu!
If you have any questions or need help with anything, please don’t hesitate to let us know.
Best regards,
The Haibu Team
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