I thought I’d really like this Casino but their customer service so far has been horrible. I’ve gambled on many sites so I am very familiar with kyc verification processes. I bought a pack won 134 and set to redeem. They ask for a pdf statement of my bank, no problem. I submit it and they say the statement doesn’t show purchases with Chanced. WELL DUH! I JUST MADE THE PURCHASES YESTERDAY. The charges from chanced are still pending which means it’s likely it’ll be close to a month before they are on a statement. So that means after a decent little win I am going to have to wait a whole month to redeem it when my bank produces a statement showing the purchases from Chanced.

AND DO NOT SAY THATS JUST THE WAY IT IS. I have gambled with over 20 different sites and never did I have to submit a pdf with purchases on my very first purchase and then have to wait a month for my winnings.