Chanced Reviews 

2,188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,320 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent selection of games, highlighting top-notch gameplay and variety available. Many people also appreciate the redemption process, noting payouts are quick, easy, and often instant, significantly enhancing their overall user experience. However, some customers reported difficulties with payment processing, including deposit issues, frequent identity verification, and issues related to account closures. A few other people found customer support unhelpful or unresponsive, and mentioned website glitches like frozen interfaces, games not saving progress, or slow loading times. Concerns were also raised about game fairness and low bonus payouts.

What people talk about most

Product

People report positive experiences with product, highlighting a wide variety of games, including slots and... See more

Payment

Consumers find payment processes to be ambiguous, with many reporting significant issues such as account... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers praising the site as great,... See more

User experience

Customers generally report positive experiences with the platform's user experience, highlighting fast... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

When it comes to cashing out it needs to be instant cause it takes 24 hrs to get it but you all take it out of my bank instantly lol so please work on this

Rated 5 out of 5 stars

I love chanced the main reason is they made it easy to WIN BIG. The BEST PART is REDEMPTION TIME IS LESS THAN 30 MINS AND THAT IS LIKE A REAL PHYSICAL CASINO I LOVE THAT! if i had to make a suggesti... See more

Rated 5 out of 5 stars

Love Chanced , been playing there awhile and it always has fair games , quick payouts and the service is top notch. Thanks for a fun experience

Rated 5 out of 5 stars

Chanced casino is so AWESOME! The best games to choose from, always offering extra deals in bundles, and very quick redemptions.! You are missing out if you haven’t played on chanced casino.! You ar... See more


Company details


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4.1

Great

TrustScore 4 out of 5

2K reviews

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4-star
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1-star

Asks customers to review

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4.1

All reviews

(2,188)

1,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They used deceptive business practices

They used deceptive business practices. They will send you email promotions with bonus buys, but then then when you try to use the code they sent you, they will tell you you are ineligible.

Beware.

July 20, 2026
Unprompted review
Rated 2 out of 5 stars

Chanced has a clean and easy-to-use…

Chanced has a clean and easy-to-use platform with a good selection of games. I enjoyed the overall experience, but there are a few areas that could be better. Some promotions were a little confusing, and the verification and redemption process took longer than I expected

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

Fun Site

Fun Site. Plenty of Options. Would like to see some additional posted games made available in Pennsylvania. Great Site, smooth app, well done. Vegas Matt for President of Las Vegas!

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

This was one of my favorite places to…

This was one of my favorite places to play. Has a variety of slots and all my favorites. My issue started with them really months ago I referred several people to them and didn’t get a referral for any contacted support which was absolutely no help at all. I literally watched one of my friends click the link I sent them and watched them sign up then checked my referral list and they didn’t show up. Contacted support immediately first tried to tell me it would take 24 hours which I know wasn’t true cause I did have one referral work and they showed up immediately. Now week after week I’ve been losing a lot of money and my weekly rewards they give me a whole $5 or less after losing $100’s! Contact them ask for a complimentary bonus and since I’m not silver status I don’t matter yet! Wonder how much the money I lose weekly matters, they will soon find out when I quit playing!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

This is a reply to their most recent…

This is a reply to their most recent post on my previous message.
Yes I’ve posted similar 1 star ratings on other platforms who haven’t paid me in months.
And guess what that’s 3 platforms out of 100s. Over years I don’t give 1 star ratings because I’m bored or even because I’m dissatisfied with the platform. I am giving 1 star reviews when my own money is being taking from me. And that is my warning to others.

And I did message your support Cassy from chanced said that any balance I didn’t redeem prior to my account being shut down will be stuck on your platform forever. ( that’s 5k I won’t be seeing anymore)

But prior to her Kyle from your support staff said just wait 24 hours and your account will be back ( it has not )

Cassy also said that the redemptions I made prior to my account closure will be paid out. (It had not been paid out in the amount of 18,000$)

So let’s not sit here and pretend like there’s some kind of issue on my end. Over the last 3 years ive left 3-4 1 star reviews and they all show similar patterns ( not paying people out)

I’ve sent 4 additional emails and guess what you guys haven’t replied to any of them. Therefore I have initiated my disputes and will start my process for arbitration.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Warning! Took my deposit - stay away!

Warning! Bad actors here! Enjoyed playing on chanced and their sister site for several months. Suddenly they both closed my account with no notice and have not refunded my $$$ deposit that I just made. Stay away!

July 10, 2026
Unprompted review
Rated 1 out of 5 stars

There are clearly tons of fake reviews here

There are clearly fake reviews here. Adjust to "most recent" & get an idea what you're dealing with. I've been paid before, but I won't even entertain patronizing Chanced or Punt, going forward. I'll not log in for daily wheel spins, or any other promotions. Place used to be legitimate. Its legitimacy has been exhausted. Play at your own risk, I don't care. There are countless better options. You've been warned.

July 8, 2026
Unprompted review
Chanced logo

Reply from Chanced

Hi Joshua! We haven't been able to locate an account for you, and we aren't quite sure what your concerns are specifically. Trustpilot requires customers agree that the review they're submitting is legitimate, though you can contact them if you have questions about that topic.

Help us help you! Please reach out to our Support team by writing to help@chanced.com at your earliest convenience.

Rated 1 out of 5 stars

An investigation needs to be done on…

An investigation needs to be done on this site. A Hilliard is the name. Just check my play versus my winnings. You all take and take and try to get people to buy all these bundles and nothing pays out.

You can’t leave email or personal information on responses but I’ll be happy to load screenshots and video recordings if asked.

Profile ID 716698

July 6, 2026
Unprompted review
Chanced logo

Reply from Chanced

Hello! We see you've left a couple of reviews about us but haven't yet provided any information we can use to identify your account and assist you. At your earliest convenience, contact us at help@chanced.com so our Support team can take a look at your concerns.

Rated 1 out of 5 stars

Their blackjack SUCKS aswell as everything else.

Their blackjack SUCKS. When I tell you it sucks it sucks, really bad, I had put in 20 dollars to see if I could turn it into a cash out of $100. It started off well was winning and losing but wasn’t bad, but then the dealer didn’t bust 7 times a row, and then the day before that the dealer didn’t bust 10 times in a row, I don’t know what is up with there blackjack but it is the only site that has ever made me lose this many times, there win to lose ratio is the worst I have ever seen. Not only that but they do 1099 at the end of the year, and to put even more of a mess on them, their Slot RTP sucks aswell I was playing a few plays on games, 3 oaks games, all of them and not once did I get a bonus and I probably spun more then 60 times on all of them, the only upside about their site is that they have instant cash out which is instant that’s the only plus which you can find elsewhere then here. Thanks do better next time Chanced. Oh and also there customer support sucks it’s like they are all robots who don’t know what to say when they get a horrible review, crazy.

July 6, 2026
Unprompted review
Chanced logo

Reply from Chanced

Hello! We appreciate you taking the time to share such detailed feedback and read that your time with us has been so frustrating.

Your comments about our customer support being unhelpful are also very concerning, and we want to assure you that we are always working to improve our service.

We are reviewing your feedback internally to identify areas where we can make immediate improvements to both our game offerings and our support interactions.

Rated 4 out of 5 stars

Anothcustomer service

Another good outcome for having identified the problem and crediting the client. A true relationship between a vip and his client

July 1, 2026
Unprompted review
Chanced logo

Reply from Chanced

We truly appreciate your kind words and are delighted to hear about your positive experience. We always aim to foster strong relationships!

Rated 2 out of 5 stars

Asked for PDF statement before charges even hit my bank.

I thought I’d really like this Casino but their customer service so far has been horrible. I’ve gambled on many sites so I am very familiar with kyc verification processes. I bought a pack won 134 and set to redeem. They ask for a pdf statement of my bank, no problem. I submit it and they say the statement doesn’t show purchases with Chanced. WELL DUH! I JUST MADE THE PURCHASES YESTERDAY. The charges from chanced are still pending which means it’s likely it’ll be close to a month before they are on a statement. So that means after a decent little win I am going to have to wait a whole month to redeem it when my bank produces a statement showing the purchases from Chanced.

AND DO NOT SAY THATS JUST THE WAY IT IS. I have gambled with over 20 different sites and never did I have to submit a pdf with purchases on my very first purchase and then have to wait a month for my winnings.

July 3, 2026
Unprompted review
Chanced logo

Reply from Chanced

Hello! If you haven't heard back from our Support team, please reach out to them as soon as possible by logging into your account and clicking "Live Support" or by writing directly to us via email: help@chanced.com

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