Online order denying UK consumer legislation rights
This experience is with Australian head office customer service.
Delivered our modular sofa with no joiners, so have had to hold it together with tape. Got to almost 30 days of being held together with tape, so rejected the sofa in line with our consumer rights here in the UK (and King Living’s own terms and conditions). Have been emailing customer service (based in Australia) for weeks trying to get them to collect the incomplete sofa and refund us. Continually refusing. They have over £3,000 of our money and we can’t buy a replacement sofa from another company until they refund us. We are having to sit on beanbags while we wait for our money back as we can’t afford a replacement sofa until they refund us. Beyond appalling. How can they deliver a £1,500+ sofa with no joiners and expect us to be fine with it?
Thank you for the reply. ONU26050064
Reply from King Living Canada
Dear Monet,
Thank you for taking the time to share your feedback. We do apologise in hearing about your experience and understand how frustrating this situation has been.
Receiving your sofa without the required joiners is not the standard we strive to deliver and we appreciate the inconvenience and disappointment this has caused. We also understand the impact this has had while you have been waiting for a resolution.
As I have not been able to locate your details from this review may we please ask if you can update your review with you order number for reference number 01017723.
Once the order number has been recevied I will investigate this further with our team and communicate directly to you.
Regards, Deb King Living.