I sent in my hard drive for diagnosis, when I was given the price quote I asked to get my drive back as it'd be awhile before I could afford it. Now that I can finally afford it I brought it to a different company and come to find out that fields mangled my drive, what was a near garentee of full recovery was turned into a miracle that the drive still even responds and I'll be lucky to get 30% of my data off of it. Unless you are able to pay these people right away to recover your drive dont send it to them, your drive will be way worse off then it was before by time you get it back.