The customer service reps are robots
The customer service reps are all overseas. Going back and forth with them is useless. They just contradict themselves with each email. Paid extra for Priority shipping which I was told was not actually for priority mail. Then the next email i am told I did pay for priority mail but that they just decided to cancel the label and ship it ground advantage and they “hope that clears up the timeline.” No, you just made my point for me. They use Lots of false advertising and over promising and under delivering. They try to upsell all the production and shipping options but it makes no difference because they ship using the cheapest method. Communication is like talking to a robot
Reply from vinylstatus.com
We’re sorry our communication caused confusion here.
Our **Priority Shipping** option provides an estimated transit time of up to **4 business days, plus production time**. Your order shipped on **August 7 and was delivered on August 12**, within that quoted delivery window.
For this shipment, USPS Ground Advantage was selected because its estimated delivery date was the same as USPS Priority Mail. The shipping method was changed without delaying the expected delivery date.
That said, we agree that our support team should have explained this clearly and consistently from the beginning. The conflicting explanations you received were not acceptable, and we are reviewing how Priority Shipping is communicated so customers understand both the delivery commitment and the carrier service that may be used.