Thank you for your feedback, and we sincerely apologize for the inconvenience and frustration you have experienced.

Due to a high volume of recent inquiries, our customer support team is currently working through all requests in strict order. However, we would like to assure you that we do not take longer than one week to respond to any email. We kindly recommend checking your spam or junk folder in case our previous replies were filtered there.

In addition, some of our WhatsApp support accounts are currently under temporary restrictions, which may affect response times. We apologize for any difficulty reaching us through that channel.

Regarding shipping delays, due to the current situation in Australia and stricter customs inspection policies, international logistics are indeed experiencing longer transit times than usual. We understand how frustrating this can be and we truly appreciate your patience.

To assist you further, could you please provide your order number or the email address used when placing the order? We will prioritize checking your case immediately and provide a clear update.

Please rest assured that we are here to help. If a parcel is unfortunately unable to be delivered, we will take full responsibility to resolve the matter and ensure an appropriate solution is provided.

Thank you for your understanding and cooperation.

— InfinityMist Team