No contact - vulnerable customer
Hi you have given me ten days to get in touch. I have emails the enquiry line as well as the complaint line and no response! I am unable to call.
Don’t give deadlines if you’re unable to respond! Please help urgently
Reply to your message: I have called three times, all times been on hold for my
Hour lunch break and failed to get through. I can’t keep calling I work 12 hour shifts and care for a disabled child. How is this acceptable when you have given me a ten day deadline that’s approaching? Could you pause all further action on my account until you do manage to get to my email ??????
Reply from Overdales
Hi Sian,
We are sorry to hear that you have not had a positive experience with us.
We acknowledge that due to the current volume of inbound correspondence we are receiving, there may be a delay in receiving a response via email. This is unfortunately outside of our control and you have the option to contact us via telephone or access our website.
We ask that you continue to be patient with us.
Kind regards,
Overdales