I purchased a case zipperless case eighteen months ago. The case was on its third international trip when I experienced a slight hiccup with it. I didn't think that the issue would be covered by the warranty so emailed to make a request to fix it myself.
So imagine my surprise when level8 said that they would be sending me out a new case like for like. I nearly fainted.
The customer service team were so responsive, replied within 24hrs of me sending an email and also emailed me regularly with updates.
We arrived back from our holiday on the 29/May my email was sent the same day, and my new case arrived on 05/June. No complaints from me, great item, great service, and very assuring customer service team.

Despite the hiccup it has got to be the best case I've ever owned. Glides well in all directions and is aesthetically pleasing on the eye. It it worth the money? Yes. Would I buy it again? Yes.