LEVEL8 Group Corp. Reviews 

Honestly the bags themselves have been some of my favorite and the fact that their customer service is quick to respond and provide a reasonable solution is an added bonus.

I love my Level 8 Adventure suitcase. The top opening hardside suitcase is space saving. The zipper pulls failed. I contacted Level 8 customer support. The response was quick. I exchanged emails that were quickly answered. After determining repair would not be possible because of impending travel a replacement suiycase is on the way! Wonderful customer service

I have 3 pieces of luggage and they are without a doubt the best suitcase I have used they have Excellent customer service very efficient and helpful shout out to Clarise and Tina

They stand by their warranty. I had a zipper break and they promptly replaced the unit. Great to work with.

I found Level8 in the fall of 2024 when looking for a hardside carryon spinner type suitcase that had the more internal room. Level8 accomplished this by locating the telescoping handle stanchions in the back corners, versus toward the center as the majority of other manufactures do. I wear men’s size 13 shoes, which actually fit in pair directly above the wheels.

I needed an additional check bag for an upcoming trip and I had no hesitation in choosing Level8 based on the phenomenal performance of my carry-on version. I ended up needing the assistance of customer service for this second order and I found them to be quick to respond via email. The customer service associate that I worked with was great in outlining the process and seeing through the outcome.

I’ll likely end up gifting some of my Level8 luggage to my kiddos and I’ll have no hesitation in purchasing from this great company again in the future.

I’m extremely happy with my Level8 suitcase. The design is clean, elegant and beautifully simple, and the overall construction feels very sturdy and durable. The zipper feels particularly strong, and the wheels are exceptional — incredibly smooth and comparable to what you would expect from much more expensive, top-tier luggage.

I also had the opportunity to experience Level8’s customer service, and I was equally impressed. Communication was prompt, professional and genuinely helpful. Clarise was wonderful to deal with and went above and beyond to make sure everything was resolved to my complete satisfaction.

Great design, excellent build quality and, most importantly, a company that genuinely cares about its customers. My experience with Level8 has been excellent, and I would absolutely recommend them.

I think “comparable to what you would expect from much more expensive, top-tier luggage” is actually stronger than naming Rimowa. People reading it will understand exactly what you’re implying, while the entire review stays focused on Level8.

Well, due to a need to a contact to the service team, I have to say, exquisite is not good enough to discribe it. The suitcases are awesome and the team is not less awesome. 10 frpm 10, all thunbs up! You can not do anything wrong woth level8!

Customer service has been great to work with. My partner has the Voyager bag, and I am excited to receive my replacement soon!

I looooove my Adventure-Case!
It changed my traveling (this is a real review by the way:D) I could not be happier.

I once had a problem with my case, and the quick support quick and friendly responses, and a stress free solution vor my problem made everything even better.

It's some money that I speeded for the bag - but it was so worth it!
greetings from Germany to level8 :)))

Ive purchased the hegent 20” and 24” luggage. They’ve been great. Easy to roll and very durable. Been on trips around Asia,Europe and US with them and its been an amazing experience. Build quaility is impressive and looks very sophisticated. Dont scratch easily and no major damages on any flights ive been on. Had an issue with the locks, customer service sent a replacement right away. They have been great. Tusted brand!! I would buy another.

Excellent quality and outstanding customer service. This was my first time trying Level8, and I’m so impressed with the carry-on that I won’t go back to anything else.

Solid quality suitcases. Great customer service

I bought my luggage set back in 2021 and have been happily using it since. Its been on numerous trips with me and has held up well. Recently, I've noticed that one of my wheels were starting to rattle, so I sent an email to LEVEL8. They took care of me and sent me a replacement wheel. Overall, you're buying a quality bag with a quality company standing behind their product. I've even introduced this brand to make friends and family and they were instantly sold by the minimalist design and how easy/smooth the luggage was.

I purchased a case zipperless case eighteen months ago. The case was on its third international trip when I experienced a slight hiccup with it. I didn't think that the issue would be covered by the warranty so emailed to make a request to fix it myself.
So imagine my surprise when level8 said that they would be sending me out a new case like for like. I nearly fainted.
The customer service team were so responsive, replied within 24hrs of me sending an email and also emailed me regularly with updates.
We arrived back from our holiday on the 29/May my email was sent the same day, and my new case arrived on 05/June. No complaints from me, great item, great service, and very assuring customer service team.

Despite the hiccup it has got to be the best case I've ever owned. Glides well in all directions and is aesthetically pleasing on the eye. It it worth the money? Yes. Would I buy it again? Yes.

I would not recommend purchasing from LEVEL8.

From the day I received the suitcase, I tried to arrange a return. The company advertises “fast and hassle-free returns” on its website, but my experience was the exact opposite.

The return process has been unnecessarily complicated and frustrating. Even after the returned parcel was delivered and signed for, I had to repeatedly contact customer support to obtain information about my refund. Instead of processing the return, they started requesting additional requirements that were never mentioned in their return instructions or online return policy.

Most recently, I was told that a refund could not be issued until the return tracking number was registered in their system. However, this requirement was never communicated to me during the return process and is not stated anywhere in their published return conditions. In fact, the shipping carrier had already provided them with the shipment details, including my sender information and tracking number ( week ago).

As a customer, I expect a company to follow the return policy it publishes, not introduce new conditions after the product has already been bought.

Before ordering, I strongly recommend reading the negative reviews carefully. I noticed that many customers describe very similar issues regarding returns, refunds, and customer service responsiveness.

My experience has been disappointing from start to finish, and I am still waiting for clear information regarding the processing of my refund.

High-quality amazing luggage.

Fantastic customer service.

Very impressed and highly recommend.

Level 8 luggage is amazing! I've been using the Adventure Carry-On 20" for two months now. The longer handle and the luggage wheels have made it so easy for me to travel with my broken foot. All of the airport helpers have said how easy it has been for them to wheel me (in a wheelchair) and my bag around the airport. Unfortunately, the zipper on my 24" checked bag was completely broken off during a recent trip. I'm working with customer service to get a replacement and have been impressed by the customer care I've received from Level 8. I do hope I'm able to repair the checked bag. I'm so grateful to have found this company!

If you travel often, LEVEL8 is a MUST HAVE!
At first I was a bit hesitant to spend the money as I was in need of a full luggage overhaul… After 2 years or ownership I can with full confidence say it IS Well worth the investment! I own the Voyageur 20” and 28” in green as well as the Voyageur 20” and 30” in yellow.
First I will say the comfort in using these is amazing. They ride like butter. The space inside and the compartment are perfect to keep all my stuff organized. I travel quite often and with a family of 5, we all just need one luggage each and it’s perfect for our needs. The quality is incredible in comparison to all other expensive luggage’s I’ve owned in the past.

One drawback with my 28”- it seems the feet get knocked off, it has happened twice. But no worries the customer service has been amazing to replace the part very quickly!

I will add that I constantly get asked about my luggage and I happily refer them to Level8. They are the best luggages I have ever owned.

Customer service was quick with their response. A little backstory, I purchased a 20” Carry-on Voyageur for carry on only. I had to take an emergency trip to Mexico and the airline did not let me carry on the bag. I had to check it. I was very upset that I had to check it, because I knew how airlines handled bags. And to no surprise, my suitcase handle was scratched, deep scratches. I was upset and reached out to the airline, and of course United Airlines said it wasn’t their fault. So I reached out to level 8 to see what I could do. They immediately ordered me a replacement handle with no questions asked. Great customer service!

Customer service is amazing. One of the wheels on my hybrid carry on was bent to the point that I couldn’t roll the bag properly and they sent me a full replacement no questions asked. Beyond that the luggage is also a better value than Monos or Away.