I ordered two dolls and one personalized Lovey from Cuddle and Kind. This order came to over $200.00. They were gifts sent to my first granddaughter who lives in a different city than I do. When I went to visit her, I asked her mom how she liked the Cuddle and Kind Dolls that I sent to her. She said she never received any dolls from Cuddle and Kind. I contacted the company and they said they delivered them. When I checked back on my account to see if they had been delivered, I discovered they had been delivered to the wrong address! I contacted the company again to notify them that they had been delivered to the wrong address they said there was nothing they could do because I had not taken out the EXTRA insurance for an additional charge to their regular delivery fee to make sure the dolls got delivered to the correct address! I put in the correct address where my granddaughter lives. The person at the company who enters the orders put the first three numbers of MY house address instead of my granddaughters correct house number. It was very clear to see what the mistake was! But the Cuddke and Kind
customer service would not acknowledge their error and refused to send out the two dolls and personalized Lovey to my granddaughter even though it was their mistake that the address got put in wrong in their end! Their customer service is very rude and will not answer the additional emails I have sent to try and resolve this issue. I do not recommend ordering from this company. They seem to have some type of scam running where they claim your order (especially large ones!) was delivered when it actually wasn’t and then refuse to answer your emails regarding the problem! I wish I had read some of the reviews from other people who this same thing happened to because if I had I would never had ordered from them!