In March 2026 I purchased a vehicle…
In March 2026 I purchased a vehicle through this company. It arrived on April 13. By April 14, I had already filed a formal complaint - the odometer had been wound back by 34,000 km. The advertised mileage was 41,000 km. The real mileage: 75,000 km.
On April 17, an authorised BMW/MINI dealership confirmed the tampering via key data and issued a BMW Air report. BMW subsequently withdrew the vehicle's warranty, citing unmet service requirements, with no option for extension.
The physical evidence was extensive: tampered speedometer bolts, four tyres of different brands (only one with BMW homologation), an oil reset history showing four resets against one recorded in official documents, and used brake pads in the boot - none of which appeared in the service records.
Over the following weeks, the company's communication consisted largely of delays attributed to the leasing company. On 19 May they requested the dealer's details and the vehicle's location. I responded on 20 May with everything required. On 26 May, they sent the identical request again.
As of 2 June 2026 - 50 days after the initial complaint - no resolution has been proposed, no compensation offered, and no meaningful steps taken.
Reply from eCarsTrade
Dear Aliaksandr,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience this situation has caused.
Cases involving suspected mileage discrepancies are extremely serious and are treated with the highest priority. Because of the nature of your claim, we had to involve and investigate with our original supplier. We carefully select our partners, particularly with regard to mileage reliability, and when concerns such as these arise, a thorough investigation is not only necessary but obligatory before any conclusions can be reached.
We would also like to emphasize that every claim is assessed individually. We carefully analyze each case based on its specific circumstances, always keeping the customer at the center of our approach. While this allows us to ensure that every situation receives the attention it deserves, it can unfortunately result in longer processing times during particularly busy periods, such as the one we experienced recently.
We are sincerely sorry for the delay in handling your case and for the inconvenience this caused. We understand how important timely communication and resolution are, especially in situations like this.
That said, we are pleased that we were ultimately able to reach a solution for your case. We appreciate your patience throughout the process and remain committed to continuously improving our service and response times to provide a better experience for all our customers.
eCarsTrade