Permanently moved out of Switzerland. I was charged to cancel the contract (ok) and told that I would receive the final bill at some point. I quickly replied to inform them to email the invoice to me, because (1) I’d lost access to their online portal, (2) the bank account where I received the eBill got closed.

A month later I receive the bill by mail with a surcharge because I failed to paid the final invoice. The one I never received. When I contacted them by phone, I was recommended to write this up by email, my request being to cancel the surcharge, because I had not received the invoice: I did not disagree with the severance fee.

I received another letter with the reminder to pay invoice and surcharge.

Not going to call again, I’m tired of incompetence.