I had a very disappointing experience
I had a very disappointing experience with Kamernet.
I purchased a subscription to find housing and used the platform actively for two weeks. During that time, I sent over 120 applications to different listings, but I did not receive a single acknowledgement or response. Based on my experience, the service did not provide the value I expected.
When I contacted customer support to request a refund, it was refused because they stated that I had waived my right of withdrawal when signing up.
The cancellation process was also frustrating. When cancelling my subscription, I was asked whether I had found housing. Selecting “No” would not allow me to continue with the cancellation. The only way I was able to complete the cancellation was by selecting “Yes, I have found housing,” even though that was not true.
Overall, I found the platform disappointing, the refund policy inflexible, and the cancellation process misleading. This was my experience, and I hope it helps others make an informed decision before subscribing.
Reply from Kamernet
Dear Daniel,
We are very sorry to hear that your experience with Kamernet was so disappointing, and we completely understand your frustration.
We know how disheartening it is to send out over 120 applications and not receive a reply. While we actively encourage landlords and roommates to respond to every inquiry, we ultimately cannot force a response, though we are constantly looking for ways to improve communication transparency on our platform.
Regarding our refund policy, when a premium account is purchased, the service begins immediately, which requires waiving the standard 14-day right of withdrawal. We are truly sorry that our policy is not as flexible as you would expect it to be, and we take your feedback on this matter very seriously. Furthermore, we sincerely apologize for the frustration caused by the cancellation survey. You should always be able to cancel your subscription freely regardless of your housing status, and we are addressing this feedback internally to ensure our cancellation process is clear and straightforward for all users.
Thank you again for your honesty. We appreciate your feedback as it helps us identify where we need to improve our service and user experience.
Sincerely,
James