absolutely horrible customer service. I paid $38,- for shipping a fender skirt (3lbs total weight of the package). The original label showed the correct address where UPS was supposed to ship it to but then UPS created a totally different label for an address in a different city. Tracking was showing "undeliverable". I called UPS and they advised me that the package was at their hub in another city. I drove 50 miles to their hub and picked it up. The driver had put a note on the box saying that the 2 addresses didn't match. I
called ICON Direct and sent them pictures of
the box with the 2 different labels and the note
of the driver. I asked them for a refund for the
shipping because I paid to have it delivered at
our home which did not happen. The lady who answered the phone was totally arrogant and stated that ICON would not do anything about it.

UPS admitted that they messed up and promised me a refund which I never received. When I followed up several weeks later and talked to their billing department, they explained that ICON received the credit. So I called ICON and asked Doug, why they would keep the credit which they received from UPS as a result of my complaint instead of passing the credit on to me and his response was "We never received any credit from UPS, we also never complained to them."

So now, ICON made an extra profit because I complained to UPS - these people are greedy as hell and don't care s**t about customers.