Gillian in Staines was really polite, efficient, helpful and friendly. Staines hadn’t got the carpet I wanted to see so she found out that Feltham had. So we went to Feltham but it wasn’t actually quite right. Because Gillian was so good we went back to Staines to buy the carpet from Gillian. She was not long back from furlough so was learning the new IT system but she was still very thorough and helpful. We would go back to her at Staines for future carpets.