This is an update from my previous review which Trustpilot considered "untrue and unverified" because I refused to provide many personal documents they requested. Trustpilot is NOT an unbiased website. However, I wish to leave an updated comment for Wowfare.... Shortly after I posted my now-deleted comment, I received a call from Roosevelt in the Wowfare Exchange Department. He was apologetic regarding my situation and helpful. He processed 83% of my refund to be received within 21 days, and provided $150 worth of vouchers for future flights through Wowfare. He was helpful, promised to make my case a priority regarding expediting the refund. He was professional and resolved the issue. As an employee, I am sure this was the best he could do for me under company rules.