I just want to show everyone how I am being treated regarding my withdrawal issue with 1xBet.
I submitted a withdrawal request of ₹50,000 on 25/04/2026, and till today I still have NOT received the money in my bank account, even though the app shows the transaction as “completed” and “successfully transferred.”
What is happening now is extremely frustrating and mentally exhausting.
In emails, the support team keeps replying with the exact same message:
“Please provide your bank statement.”
I send the bank statement immediately every single time.
Then there is no response for another 2 days.
After that, they again send the same email asking:
“Please provide your bank statement.”
This cycle has been repeating continuously for days.
Whenever I post a review on Trustpilot, they publicly respond in a professional way as if they are seriously working on the issue. But in reality, after you provide the requested details, nothing actually happens.
I genuinely feel this is only done to:


Manipulate public viewers into thinking support is active,


Make customers believe someone is handling the issue,


And delay the situation again and again until the customer gets tired.


Please read all the emails and my full issue carefully below before trusting these responses.
Just to prove my situation publicly and show the 1xBet team exactly what has been happening, below are the emails, reviews, and conversations from the last 24 hours.

EMAIL SENT TO 1XBET SUPPORT:
Subject: Repeated Requests for Bank Statement Without Resolution – Withdrawal Still Not Received
Hi Michael / 1xBet Support Team,
How many times do I need to provide my bank statement, and how many times will I continue receiving the exact same email from your team?
If you are genuinely not willing to process or return my payment, then please say it directly instead of making me wait with false hope and forcing me to repeatedly contact support every day.
This situation has become extremely frustrating. Every 2 days, after I send 10–15 follow-up emails, I finally receive a reply — but the response is always the exact same template asking again for my bank statement and the same details I have already provided multiple times.
Please look at the complete email trail and conversation history carefully. How many times have I already shared:


My bank statement,


Transaction history,


Bank details,


UPI details,


Payment screenshots,


Withdrawal details,


And all other requested information?


At this point, this is probably the 10th or 20th time I am sending the same bank statement again.
Please understand my concern clearly:
I HAVE NOT RECEIVED THE MONEY.
If you are so confident that the payment was successfully transferred, then please provide proper proof from your side showing
The successful transaction confirmation
A valid UTR/reference number
Proof that money was credited to my account

Instead of repeatedly replying with:
“Payment completed, please send bank statement.”
I have already provided the statements many times. Please verify them properly from your end.
This is a very simple issue:


I provided the statement,


You can clearly verify the amount was never credited,


Either provide actual proof of payment,


Or honestly inform me if you cannot process the payment.


But continuously delaying the issue for more than 10 days with the exact same repeated email is not acceptable.
Please stop sending automated repeated responses and provide a proper resolution to my case as soon as possible.
Regards,
Sam B S
Player ID: 1528889573
Withdrawal Request Number: 4766691265
Payment Query Number: 16048164

TRUSTPILOT REVIEW UPDATE:
I have been posting active updates and reviews over the past week regarding the issue I am facing with 1xBet. This review is not simply to call them scammers or damage their reputation. I am sharing my real experience as a customer because, even after almost 2 weeks, I still have not received my withdrawal amount of ₹50,000.
Withdrawal details:


Withdrawal amount: ₹50,000


Date: 25/04/2026


Time: 23:48


Status in app: Completed


But the money never reached my account.
I have contacted support hundreds of times through:


Calls,


Callback requests,


Live chat,


Emails,


Trustpilot reviews.


Every time, the same thing happens:


They ask for bank statement,


I provide it,


No response,


Then after 2 days they again ask for bank statement.


One support agent even told me they verified my statement, confirmed I did NOT receive the money, and processed a NEW payment. But later the same agent denied everything and again asked for statements.
This has become mentally exhausting.
I am sharing all this publicly so viewers understand what I am personally experiencing.
I sincerely request 1xBet to stop delaying this issue and return my ₹50,000.