We are an international ecommerce company. We chose WorldFirst because they market themselves as "ecommerce-friendly." What a joke.
They suspended our account without notice. No email. No call. Nothing. Days of silence while sitting on our money.
Then the circus began. Endless document requests. Every time we provided what they asked, another request followed. All answered. Still frozen.
We asked: what is the legal basis for holding our funds? Silence.
We asked about transactions marked "Refunded" that never arrived. Silence.
We asked for a named contact person. Silence - just generic "Customer Operations" hiding behind emails.
This is not compliance. This is incompetence. Or worse.
We have filed formal complaints with De Nederlandsche Bank and Ant Group headquarters. All correspondence documented and preserved.
If you are an ecommerce business considering WorldFirst: run.
WorldFirst Netherlands B.V. - DNB Registration R161090. Remember that number. You might need it.