We visited a Westwing store and decided to purchase a 3-seater Wolke sofa. We clearly explained that we would be leaving Germany in two months, and the salesperson assured us that the order would be delivered within that timeframe.

Today, during the scheduled delivery week , I received an email informing me that the sofa will be delayed by another month. My container is in two weeks, which means I will not receive the sofa at all.

What is particularly frustrating is that this delay was only communicated at the last minute. Had I been informed earlier, I would have had enough time to purchase a sofa from another store.

I contacted Westwing Germany’s customer service and was treated with complete disregard. I had to call two more times before being treated in a civil manner, but even then, the representative said there was nothing they could do.

Do not trust the promises made by this company’s sales staff or their after-sales service.