SoundOn has potential (great release stats and TikTok features), yet the company fails the most important parts - delivering music on time and customer service. My account is missing crucial features from the start, option for distribution to Apple Music and Promotions not appearing in the menu. Customer service seemed responsive at first, but no issues are ever resolved. Works stay in the review cue way pass their release date. Requests for album deletion are being ignored and customer service stops replying all together, entrapping your releases in limbo. When I tried to create a new account, which had all the features available and would allow me to move my releases there, my application was rejected due to "unusual activity". The only unusual activity is their own.