I ordered 2 pillows online , under their policy you can try & return within 30 days I have been trying to get hold of their customer service dept for 2 weeks now to receive my return labels as I ordered online. No one ever responds to emails, when you call you’re on hold for around an hour then it just cuts off on you. You can press 2 for a call back, but no one calls you back. The customer service is horrendous! I have never received any service this awful! And the pillows are hard! Never again!