Casper Reviews 

We couldn't be happier with the Casper dog bed. From day one, it’s been an absolute hit—our dog took to it immediately and loves sleeping on it.
Beyond being incredibly comfortable and supportive, it’s exceptionally well-designed for real life. Assembly and reassembly are a total breeze, which makes taking it apart for maintenance effortless. Keeping it clean and fresh is hassle-free, making it easy to maintain over time.
If you're looking for a durable, high-quality bed that your dog will genuinely love and that won't give you a headache to wash, this is worth every penny!

The Casper original cooling pillow didn’t work for me. It’s advertised as a pillow that’s designed to not cause neck pain, but that’s exactly what it caused from day one.

The worst thing though is Casper’s customer service. They said I would receive my order in a few days and it didn’t ship until a week later, taking almost two weeks to arrive. I contacted them during this time and never got any response.

After I received my order, they sent me an auto-generated email for a review. Well, none of the links worked in that email, so I couldn’t submit a review. They just don’t care. Their products are over-priced and poorly designed. Shipping is not as promised. Forget about any customer service response. The reviews on their website are heavily filtered/fake.

I bought a Casper mattress when the company was new. It was the best foam mattress out of many at the time, but this company is now dead. Apparently, they had financial trouble and were acquired by some other company. Don’t bother with them.

I ordered a Casper adjustable king bed and immediately when we received the bed I told them it was 75 inches NOT the 80 inches. They told me "Don't worry, it will puff up." It has NOT puffed up and we got a bed frame and the bed looks ridiculous because as I insisted to Casper, "You sent us the wrong beds. This is NOT what we paid for." Casper does not stand by their products and does not believe the customer despite me measuring the bed multiple times- it IS indeed 75 inches NOT 80 inches. 75 inches is a TWIN bed not Twin XL- which is meant for the adjustable king bed.

Originally I purchased an Original Hybrid Casper with a warranty. It felt like I was sleeping on a cloud. To give some reference I have a bulging disc and had previously came from too firm of a mattress that was causing me pain and inability to physically move. This mattress was great. I’ve had it for about 8-9 years and just had to use my warranty. Let me tell you, they tried to replace it with the Dream. Do not get the Dream if you have low back problems and bulging discs. I didn’t understand why I wasn’t receiving my original agreed replacement. The first one they sent, I wasn’t fully even into opening it and there was a hole in it. The second replacement I just finished my first night sleeping on it and I hardly slept and my low back and sacrum was on fire. They swore over the phone it was the same bed and direct replacement. It is not the same bed at all. I had to speak to a supervisor and ask why their website said my Original Casper Hybrid was still available to buy, but they sent me the Dream. She explained the company thinks it’s a good idea to discontinue the bed. I said if I could not get my true replacement I needed a refund. They are shipping out my actual replacement now. Also for those new to Casper they do have a pungent smell from the packaging when you first take them out. My suggestion is look at other mattress companies. After this mattress I don’t think I will be buying another from them.

I had a very disappointing experience with Casper Canada. Although the website mentioned that the mattress would ship on May 29, I explicitly contacted a Casper agent before placing the order to confirm whether I could receive it by May 25 or May 26. The agent confirmed that I would, which is why I went ahead with the purchase. I specifically needed the mattress by May 25, and if I had been told otherwise, I would not have ordered it.

After ordering, I was later informed that the mattress would not even be processed until May 29. I contacted customer service again to ask whether they could help with an upgrade or faster shipping, but management declined the request and referred back to the website timeline.

The frustrating part is that I did not simply ignore the website timeline. I saw it, asked Casper directly for confirmation, and relied on the agent’s response before making the purchase. Now this leaves me with very little time before my move-in date to find another mattress, which is extremely inconvenient and stressful.

While the customer service representative was polite, the overall experience was very disappointing. The only options I was given were to wait or try to cancel the order and buy elsewhere. I expected better support, clearer communication, and more accountability from a well-known brand like Casper.

Needed to return a brand new never opened $1500 mattess on day 123, 23 days past the matresses sell by date or expiration date I guess? No receycling, no loss to the co other than a 12 year original casper buyer..... 100 days is fun and all if your testing it out. This was for an extra room that ended up not being needed. Now because 23 magic days have soiled a vacuum sealed mattress I am in the hole $1500 because 100 days is toov easy to lose track of. Also, your new materesses are awful. The original was about 500x better quality in every dept. It was one matress, pick the size. Done. The fact they now have the equivalent of a serta offering tells you everything you need to know about this awful company

The Dream Max is not as advertised it is hard 8 out of 10, 10 being the hardest. However it is advertised as being soft, and plush. Not the case at all. The mattress is nice, the delivery via UPS was fine. A hard bed equals bad sleep. We need an industry standard to rate a bed's softness. 1-10. 10 being the hardest.

The mattress smelled like chemicals for days and days out of the box. It is so uncomfortable that my partner has new back pain. Even though we purchased a "cooling" mattress (which cost more) it is so hot that we toss and turn all night and have to leave a window cracked. And the sheets we bought ripped after only 1 year of use. Customer service was useless.

Casper is the worst mattress I've had even my dog doesn't like it. Also they have made the return process so difficult and the 3 rd party company has scheduled the pick up twice and never showed both times. I highly recommend not purchasing anything from Casper.

If I could use a minus 5 review, I'd gladly do that. I have been waiting for a refund for more than a month (so much for 2-3 days and 15 into my card).
on Dec12 I was able to chat (Ryan)with the promise of a refund within 2 dd. Nothing, sent msg, the chat is not working and I have been on the phone for the last half an hour with noone taking calls or knowing what is the waiting time. And the item was returned unopened on Nov 21, 2025

I ordered 2 pillows online , under their policy you can try & return within 30 days I have been trying to get hold of their customer service dept for 2 weeks now to receive my return labels as I ordered online. No one ever responds to emails, when you call you’re on hold for around an hour then it just cuts off on you. You can press 2 for a call back, but no one calls you back. The customer service is horrendous! I have never received any service this awful! And the pillows are hard! Never again!

My husband and I bought a Wave Hybrid Casper Mattress in 2020. It was very expensive but promised so much on its website. At a price tag of 3145.00, we believed it would be great! It was delivered in mid June and we went away for the summer. By the time we got back and actually slept in the bed and realized it was killing our lower back, the 100 days were now up. Forward 5 years later and my husband and I are now up multiple times in the night, my husband is lucky to get 5 hours sleep a night, and my hips are so out of wack that I have sciatica. Do not buy these beds. It is SO much money and SO much PAIN!!!

Super professional and reliable.

Frank was quick & effective at assisting my needs. He was kind and super responsive. Always nice when someone immediately assists your needs without beating around the bush.

I purchased a mattress on Aug 17th. I requested to return it on Sept 6th. Today is Sept 23rd and I still haven’t been able to schedule a pick up date for this return. I’ve offered to drop it off somewhere to help expedite, but can’t do that either. Everytime I call, it’s just one excuse after another. I just want my money back. If you’re not 100% sure if you’ll like the mattress, beware, because returning it is proving to be MUCH harder than they say!

I bought a Casper mattress in 2017 and from the very beginning it caused me back pain. I contacted customer service during the early months, and they told me it would “soften over time” — it never did.

When I asked to return it, they refused because I was just outside the 100-night trial. Instead, they offered me £40 to buy a topper from Amazon. That felt dismissive and unhelpful given the cost of the mattress.

Eight years later, my back is completely wrecked. The mattress never became comfortable and was one of the worst purchases I’ve ever made. Unless you’re willing to spend hundreds more on a proper topper from another company, I would avoid Casper entirely

The mattress was delivered- it was left on my doorstep and the delivery person didn’t even wait to see if I was home. The box is broken and the mattress was very heavy for me to move. Expected it to at least be brought into my home and not just left on my doorstep.

I had an incredibly frustrating experience with Casper's customer service. I placed an order using an invoice generated by one of their employees, but it appears they entered the wrong pin code. As a result, their system automatically cancelled the order.

When I called customer service, I was repeatedly told that because the system had rejected the order, there was nothing they could do. I pushed back since my credit card had already been charged. Eventually, one representative identified the pin code error and issued a new invoice. I double-checked everything before placing the second order — only for it to be cancelled again.

Now, two transactions for mattresses have been charged to my credit card, maxing it out, and I have no order to show for it. Despite repeated calls, support continues to say they don’t know why this is happening.

Initially, I was told the refund would appear within 2–3 days. The suggested time frame had already passed when I contacted them, when I mentioned this the support person changed to 14 days and apologised for the misinformation.

What I simply cannot understand is why Casper would hold funds for nearly a month on two failed transactions for products that were never delivered. The cancellations were immediate and entirely due to their own system and employee errors.

This experience has been exhausting. The lack of communication, accountability, and urgency is unacceptable. Frankly, holding on to customer funds under these circumstances feels not only irresponsible but unethical.

Was great till it wasn't, was happy to spend a lot of money on the bed due to its 10 year warranty…low and behold the 10 year warranty is all marketing. I have massive dip in my bed causing me back pain and neck pain as essentially sleeping in a bath, and you have to jump through a million hoops to get the mattress replaced, asked for a million photos and then keep asking for more, want me to use string, tape and my phone all at once to show the indentation I have clearly already showed.

Absalute joke of customer service

I had exceptional service from Casper for a few purchases. In one case, a pillow shipped a lot later than normal and they remedied the situation without me even asking. The products are great - the cooling pillow actually cools, and my Snow mattress is perfect.