I was excited to try two new products during their november BOGO special however I experienced problems because they did not say mountain time in the email, website ad, nor on the ordering page... Leaving me in california approaching midnight frantically trying to figure out why my order wouldn't go through. My review and concerns follow so others are aware 🦋

doTERRA failed to disclose Mountain Time on their BOGO promotion, causing their system to reject orders from customers in other time zones — including mine. Their website behaved inconsistently, their push notifications were misleading, and their customer service ignored ADA-related accessibility concerns. I’ve filed ADA and FTC complaints to prevent this from happening to other customers.

Note:For anyone following this thread, if you experienced similar issues during the BOGO promotion, especially regarding time-zone cutoffs or website errors, you may want to file your own FTC or ADA complaint. The more reports received, the more likely regulators are to act.