On 29/10/25 Iordered prescription glasses
On 29/1Ordered prescription glasses. Paid appx 44 GBP. Received confirmation. Went to check status. Company then showed message online saying upgrade to admin occurring and all old orders cannot be accessed at present. Numerous attempts to contact the company were made. They sent email confirming new order with just glass frames for 14GBP. Made contact and told them new order they sent was wrong and missing lenses. Tried to contact them multiple times stating Iwould have to contact card provider and report their poor customer service if this wasn't sorted. I said I was a repeat customer and understood that mistakes occur. They replied that they could not complete my order and refund to be given in 3-7 days. Absolutely abysmal customer service. STAY CLEAR OF THIS COMPANY.
Reply from www.lowcostglasses.co.uk
Hello,
Thank you for your patience as we managed this issue.
We are happy to confirm that your full refund of 44 GBP has been successfully processed. You can expect the funds to appear back in your original payment method within 3-5 business days.
Regarding the order status: We sincerely apologize that our recent migration to a new platform has caused temporary issues with order tracking synchronization. Please disregard any inconsistent or delayed updates you may see online; the tracking status is not accurate due to this essential system upgrade.
The most important thing is that your refund is complete. Please let us know if the funds don't appear by the end of next week.
Best regards,