Review of Laatukellot.fi


Rated 1 out of 5 stars

Horrible purchase. Totally regret buying

Totally deceitful (borderline scam) company. I'll be sure to spread the word any way I can and everywhere I can. Price was significantly dropped without any mention that the watch has a scratch. On their website it says the price was 181 euros, but now it's 75 euros (a 59% discount). I didn't realize that the scratch on the watch was the reason for the considerable discount. Waited 2 weeks to receive the watch, which had a scratch. They told me it's okay to return it, but this is where the scam comes in. They know that by now you're so worn out and tired, and with such a low price it's not worth the time or hassle to return it. So I told them I will keep it, but I want to buy another scratch-free watch, but I don't want to endure the disappointment and frustration of waiting another 2 weeks only to find out that the next watch is also scratched. I repeatedly asked them, was the scratch the reason for the discount? They stopped answering me. Not only do they take a full day to respond, but they also constantly evade your questions. They never answered that question, and when I expressed how aggravated I was becoming with the way they were treating me, they ignored me completely and stopped responding. This is extremely rude and unprofessional. Well you asked for it. This could've been a great positive review. But now people are going to learn the truth about this company.

Update:
Finally got a response by email (quelle surprise), and we've agreed that I will keep this watch and order another. If the other one arrives scratch-free then I will change this review to a 5-star and a positive review.

August 26, 2025
Unprompted review

Reply from Laatukellot.fi

Hello Lara! Thanks for your feedback! I do not wish you to be unhappy with your purchase. Our prices are based on purchase prices and if the model is in stock or not. Of course the model did not drop in price due to the scratches. We would never do that to our customers. We are a very trustworthy company. This model had some scratches, which we are so sorry about, but this is unusual and will not happen when you order more watches from us. I can see that you received a discount/compensation on your order for this. We do not ignore our customers but as you sent many e-mails to us your e-mail was moved up to the top of our e-mail basket. Therefor we didn't see that you first e-mail was three days old. Sorry about this. When you order a new model send us a e-mail with the new order number and we will expedite it quickly for you. Have a great day! Hanna Support Agent