Totally dishonest company!! If I was not in France I would file a complaint against it, antique dealer for 40 years, I sold to a visibly very naive customer on the Etsy site, a 19th century French 18k gold jewel bought in Paris in an auction house specializing in antique jewelry, I know what I buy this is my business and I have the invoice, the description and the expertise of this jewel and everything is also visible with the photos in the sale results of the House in question and on Hotel Drouot website. The jewel is hallmarked with eagle 's head which is the legal French hallmark for 18k, it also bears a maker's mark. This eagle's head is perfectly visible on the jewel as well as on the photos of the Auction House. Unless they're blind, the so-called expert at this company (named Dan ) certainly saw it too. They told my client that the jewelry was 10k gold (10k gold didn't exist in France in the 19th century) and that it was worth five times less than what she had paid for it, no doubt hoping that one day she would sell it and they would get a good deal by melting it down!
I saw that another person on this site had the same problem, so they're no strangers to it!
This customer, rather than contacting me, preferred to give me a bad review as a way of getting revenge, which she wasn't even able to remove even though I sent her photos of the hallmark and all the explanations, no doubt upset at having been ripped off. Unlike this company, I myself have almost 1,000 reviews, all 5 stars, except hers.

Everyone should know that when you sell to these people they prefer to melt your jewelry to earn easy money rather than preserve and enhance a heritage that they couldn't care less about. Antique jewelry represents the work of craftsmen and jewelry artists who had a love of beauty and talent. This work is disappearing before our eyes to give way to mediocrity! Hands have chiseled and polished these jewels for hours to make you more beautiful, ladies. These craftsmen are dead today, but as long as their work is worn and loved by someone, they still remain a little alive!