My parcel (882750136606) was not delivered on Friday, the 18th, as expected, even though I was at home during the specified delivery window (10:20–14:20). Later, I received a notification stating that the parcel would be delivered to a pickup point at, and that I would receive a confirmation message before collecting it. However, I have not received any such message.

Instead, the online tracking information now indicates that the parcel is being held at Amsterdam Schiphol Airport, where it has been for over a week. I have contacted FedEx multiple times by phone to try and resolve this, but despite my efforts, the parcel has still not been delivered. My package continues to be marked as “out for delivery” each day—only for the delivery to not occur by the end of the day. This pattern has repeated daily without resolution. All the conversations with representatives via phone have not changed the situation.