Hello sad customer,

Thank you for sharing your feedback. I’m very sorry to hear about your experience and that you felt our support team showed no interest in finding a solution. We take comments like yours seriously and would like to understand what went wrong.

Although we don’t have specific details about your case, please know that we will review our processes internally. To help us investigate further and address this properly, could you provide any additional information you remember? For example:

- Approximate date or time frame when you reached out
- The channel you used (email, chat, phone, etc.)
- Any reference or ticket number, if available
- A brief description of the issue you needed help with

If you prefer not to share details publicly, you can send them directly to our support team at info@ccm19.de. We will look into your case, identify where communication may have broken down and work on improving our response. Our goal is to ensure every customer feels heard and supported.

Again, thank you for bringing this to our attention. We regret that your experience fell short of expectations and hope you’ll give us the chance to make things right. If there’s anything else we can do or clarify, please let us know.

Best regards,
Your CCM19 Team