Room rate was €125. Charges €195
Room rate was €125. Charge me €195. Didn’t send me a confirmation email or booking reference. Phone line on website is automated and required itinerary number this to get through to an agent. Eventually I got through to someone in the sales team who found my booking and provided me with the itinerary number. And said there were €60 euro in charges that covered ‘free breakfast’ and parking that I did not book. And hotel fees. A complete scam. Nowhere in booking journey were any of these fees highlighted.
Reply from Guest Reservations
Hi Kate,
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be. Guest Reservations strives to ensure transparency in our pricing, and all applicable fees, including service fees and tax recovery charges, are disclosed before finalizing a booking.
We regret any difficulty you had in receiving your booking confirmation and reaching our support team. We would be happy to review your reservation details and clarify any discrepancies. Please email customercare@guestreservations.com with your reservation number (beginning with “R”) and the email address used for booking, and our team will do their best to assist you.
We appreciate your feedback and look forward to resolving this matter for you.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care