Hi Spencer,

Thank you for your feedback, and we’re sorry for the inconvenience you experienced. We understand how important it is to keep your system fuelled and the heating running, especially during the colder weekends. While we always aim to deliver within the provided window, we do recommend ordering a bit earlier if possible to avoid any potential delays, especially during busy periods.

We sincerely apologise for the stress this caused and appreciate your patience. We are continuously working to improve our service and delivery times to better meet our customers' needs.

Best regards, Charlotte for Goff Heating Oil