I purchased two HOMCOM bookshelves from…
I purchased two HOMCOM bookshelves from Mhastar on Cazaar, and I am deeply disappointed. The shelves arrived with white paint stains on the sides and dark brown paint on the front, making them look absolutely terrible. We paid £200 for both, and as a "gesture of goodwill," we were offered a mere £15 refund—what a joke! Avoid this seller at all costs; it's a waste of time and money.
Reply from Cazaar
Thank you for bringing this to our attention, and we're truly sorry to hear about your disappointing experience with this third-party seller on our platform.
At Cazaar, we expect all our sellers to meet high standards of product quality and customer service, and it’s clear in this instance that those expectations have not been met. While we do not directly manage the stock or dispatches of third-party sellers, we take feedback like this very seriously.
We escalated this matter to MH Star immediately for further investigation and will review their conduct and resolution offer.
Thank you again for raising this, and we sincerely apologise for the inconvenience caused.