I put my car in and saw the report which included false information. Even the mileage was wrong. The car I am selling has a fully aluminium alloy body and is only 2 years old but the test report says the wheel arch is rusty, which is a physical impossibility. They also say in the report there are no winter tyres which is false.
There should be an opportunity to discuss the report before bidding starts. I emailed with no response, called them and was told my agent would call me back. I had to call multiple times and eventually someone called me back with 25minutes left on the auction. Their response to my queries was, they test multiple cars every day and it is a 3rd party so unfortunately there's nothing that can be done. Totally useless.