Please stop sending me these, I keep rating your company, it will always be 5 stars, im really done filling this out, if I don't fill it out uou send it again and again, or your computer does, i will... See more
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See what reviewers are saying
Thank you for your service, my kid loves the diaper cream I make with cocoa for his sensitive skin. Buying a bulk order just makes sence. My ears also get a break from the complaints daddy... See more
Company replied
I have been buying Canada Cacao Company's cocoa mass, nibs, cocoa butter, molds, melter and books since I started my keto fine chocolate business in 2020. Their cocoa is superior. Their service is exc... See more
Company replied
Just received all my new chocolate molds, and I love them all. The polycarbonate molds are fantastic, many more cavities in each mold than others that I have purchased, are detailed and nice and dee... See more
Company details
- #2 of 2 best companies in Baking Supply Store
- #1 of 1 best companies in Catering Food and Drink Supplier
- #1 of 1 best companies in Confectionery Wholesaler
- #1 of 1 best companies in Food Machinery Supplier
- #1 of 6 best companies in Food Products Supplier
- #1 of 2 best companies in Wholesaler
Written by the company
Zucchero Canada, a division of Canada Cacao Company, opens doors to a realm of culinary joy. Discover the finest Venezuelan & Peruvian cocoa beans, chocolate molds, and baking supplies. We cater to chocolate lovers, pastry artisans, and home cooks. Our online store offers seamless access to premier pastry tools, fueling your culinary passion and illuminating your creations. Explore curated premium products, including Mol D art, CW, Pavoni Italia, FBM, and Martellato. Elevate your art with Bagatelle French flour and Venezuelan cocoa butter, all conveniently in one place. Proudly Canadian and Women-Owned, Zucchero Canada embodies culinary excellence and innovation. Your journey to culinary mastery begins with us!
Contact info
Aspen Hills Green SW, T3H 0H6, Calgary, Canada
- 4037142751
- sales@zuccherocanada.ca
- zuccherocanada.ca
4.6
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Zucchero Canada
Thank you for your kind words! We're glad you appreciate the fast shipping and secure packaging. Happy baking! 😊🍫
Just a note that delivery is through…
Just a note that delivery is through Canada Post, and they will drop a card in your mailbox. Delivery is NOT to your door
January 30, 2025
Reply from Zucchero Canada
Thank you for your feedback! Canada Post handles some of our deliveries, particularly to remote areas or PO boxes. We always request door-to-door service, but Canada Post occasionally leaves a pickup notice instead. We apologize for any inconvenience this may cause and appreciate your understanding. If you need any assistance, please don’t hesitate to reach out!
Great product
good service, good product. I would like to see 25lb of beans, I enjoy bulk savings.
January 16, 2025
Reply from Zucchero Canada
Hi Nathan,
Thank you for your feedback! We’re glad to hear you’re happy with our customer service—your satisfaction is our priority. We also appreciate your suggestion regarding the padding material, and we’ll make sure to pass this along to our team for future improvements.
If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best!
Impeccable service
Impeccable service. Questions answered promptly. I received my items promptly.
January 30, 2025
Reply from Zucchero Canada
Thank you for your kind words! We're happy you had a great experience. Let us know if you need anything else!
Don’t believe the shipping timelines
Your website states orders ship next day if placed Monday to Thursday, with an estimated delivery date of 2 to 5 business days.
I ordered products that were in stock on January 16 at 2:38 pm (a Thursday). The order did not ship until January 22. I received the order January 27 (7 business days for delivery). However, I did receive the items I ordered.
January 16, 2025
Reply from Zucchero Canada
Hi Simone,
Thank you for sharing your feedback. We sincerely apologize for the delay you experienced with your order.
We want to clarify that your order, placed on January 16, was prepared and ready for pickup the very next day as per our standard timeline. However, the carrier did not collect the package until Tuesday, January 21, which unfortunately delayed the delivery process.
We’re glad to hear you received the correct items and appreciate your patience. While we do our best to work with reliable carriers, we will review this situation with them to help avoid similar delays in the future.
If there’s anything further we can do to assist or make this right. Please don’t hesitate to contact our customer service team.
Thank you for your understanding and for giving us the opportunity to serve you ;)
Best regards,
Sales Team
Reply from Zucchero Canada
Thanks!
I am very happy.
Got my items quickly and in good order, no issues, what could anyone ask for?
December 19, 2024
Reply from Zucchero Canada
Thank you!
amazing Molds wondefful
December 4, 2024
Reply from Zucchero Canada
Hi Nisrine, Thank you so much!
We’re thrilled to hear you loved the molds — your support means a lot to us. Can’t wait to see what you create with them!
Very good service.
December 13, 2024
Reply from Zucchero Canada
Hi Lucero, Thank you for your kind words!
We’re glad you had a great experience with our service. Your support is truly appreciated!
I did purchase a item that wasn’t…
I did purchase a item that wasn’t available anymore (8 dec) and it took until the 12 dec before I’ve got a email saying that
I would love to have another item but now it’s to late before Xmass and I would appreciate if I had more options from your company
Thanks
December 9, 2024
Reply from Zucchero Canada
Hi Michel,
Thank you for your message. We sincerely apologize for the inconvenience caused by the unavailable item you purchased. We understand how disappointing this must have been, especially during the holiday season.
Please note that we have already processed your refund. We truly appreciate your patience and understanding. In the future, we hope to offer you a better experience with more available options.
Please don’t hesitate to reach out if we can assist you with anything else.
Kind regards,
Kati
Always attentive to take care of the…
Always attentive to take care of the purchase orders, and flexible to complete the delivery...
December 4, 2024
Reply from Zucchero Canada
Thank you very much!
Love the molds
Love the molds, they are high quality and will make a huge difference on getting to the next level on baking.
November 23, 2024
Reply from Zucchero Canada
Thank you!
Reply from Zucchero Canada
Thank you very much!
I received the package earlier i like…
I received the package earlier i like it it's great machine
November 5, 2024
Reply from Zucchero Canada
Thanks!
Through no fault of your company our…
Through no fault of your company our cacao beans are stuck in Canada Post. We asked for a quote to ship one more bag (obviously NOT with Canada Post) on Monday. So far we have heart nothing.
November 14, 2024
Reply from Zucchero Canada
Hi Crispin,
Once again, I sincerely apologize for the inconvenience and for the delay in getting back to you; it was my oversight.
To make it right, we will ship you a new bag via Purolator and cover the shipping cost difference to ensure it reaches you promptly. While Canada Post is typically the only viable option for remote areas, we want to provide a better solution for you this time.
Thanks!
Kati
Professional experience
There was a miscommunication about the duties on my items ordered but this was quickly rectified and I received a refund. Shilling was quick and customer service was prompt.
October 30, 2024
Reply from Zucchero Canada
Thank you very much! ;)
Great flour that makes great bread etc
Love the flour. Arrived in a short period of time.
October 22, 2024
Reply from Zucchero Canada
Hi Sandy, thank you very much!
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